Return & Refund Policy

Return within 7 days of receiving the product(s) ordered from the online store.Product(s) can be returned for exchange or refund, provided the product(s) is returned in new and original condition with original product packaging. Any product returned after 7 days from order date is not eligible for refund. The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. BOT Industries will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 30 working days after the confirmation.

Please return your purchase to the following address:
No. 6, Blok A Kompleks Perda Food Park,
Taman Industri Asas Tani Kubang Menerong,
13300 Tasek Gelugor, Pulau Pinang.

Please contact us at or +6019 9565633 if you have any questions or doubts.